Frequently asked questions

Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed? 

What is BeVokal?

BeVokal is a curated marketplace for India’s finest homegrown brands and creators. We bring together high-quality, sustainable, and proudly Indian products across fashion, lifestyle, wellness, home, and more — all in one store.

What types of products does BeVokal offer?

BeVokal offers a wide range of Indian homegrown products that celebrate local craftsmanship, culture, and entrepreneurship.

How can I ensure the quality of the products I purchase?

At BeVokal, we are committed to quality craftsmanship and timeless design. Each product is carefully selected to meet high standards of durability and aesthetic appeal, ensuring that you receive items that cater to diverse tastes and lifestyles.

What is the return policy for products purchased from BeVokal?

Products can be returned within 3 days from the date of delivery, provided they are in their original condition, unused, and with all original tags and packaging intact. Returns must be initiated through your account’s order page or by contacting our support team within this window.

How long does it take to process a refund?

Once your return is approved and the item is received by us, your refund will be processed within 24 hours. Refunds will be issued to the original payment method used during checkout.

Are there any items that cannot be returned?

Yes, certain items such as perishable goods, intimate wear, and customized products may not be eligible for return. Additionally, please note that items marked as "non-returnable" in the product description cannot be returned or exchanged.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect item, please report it within 24 hours of delivery with supporting photos for quicker resolution. Our customer support team is available to assist you with any issues.

Is it safe to pay on BeVokal?

Yes. BeVokal uses Razorpay (or similar) with SSL encryption for 100% secure payments. All transactions are protected and monitored.

How can I contact BeVokal for further inquiries?

You can reach out to us via email at BeVokal@gmail.com for any assistance or inquiries regarding your order or our products.